Troubleshooting
- Network issues
- Transaction aborted immediately
- Preparing Your Device for Softpay
- How do I navigate away from the Softpay app?
- Changing store in Softpay
- What do I do if my device gets lost or stolen?
- I am unable to cancel a payment.
- How do I send a receipt for a prior transaction?
- The app keeps spinning, after I have entered the amount and initiated a transaction.
- When I tap the card, I get a message saying “Too fast. Try again.”
- Selecting store during configuration takes a long time
- Login help
- How do I auto update the Softpay app on my device?
- How do I update the security patch on my device?