The card is not being tapped on the exact spot where the NFC is located or is moved too quickly. Find out where exactly the NFC chip / antenna is located (on both devices if wallet payment).
For some devices the NFC is located under the camera, for others it is located further towards the bottom.
Also please note, that the location of the NFC antenna varies from card to card. The card should have an NFC logo (four expanding curved lines) indicating the location of the NFC antenna.
To help locate the NFC position please try the following:
- Place the payment card/device on a table and slowly move the terminal device over the card until you reach the NFC and Softpay indicates the card is being read.
- Keep the terminal device steady at this position until the card has been read successfully.
Samsung have published a useful overview of NFC antenna location on Samsung Android models on https://www.samsung.com/hk_en/nfc-support/#devicelist
For other manufacturers we suggest searching the web for the manufacturer name and device model followed by "nfc antenna location". Dummy example: "Nokia 3310 nfc antenna location".