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Articles

Help Center Support articles

Integration

  • Can I use the same license on multiple devices?
  • Are all listed features available to everybody?
  • What is store card?
  • What is an off-device payment request?
  • What is on-device app switching?
  • How to get started with an integration?

Troubleshooting

  • Network issue debugging
  • Transaction aborted immediately
  • Preparing Your Device for Softpay
  • Identifying network issues
  • How do I navigate away from the Softpay app?
  • Changing store in Softpay
See all 15 articles

FAQ

  • How can I release a terminal?
  • Do I need to inform Softpay about IBAN or account changes?
  • How do I submit a ticket to Softpay support?
  • Download sources for the Softpay App
  • How do I reload my app configuration?
  • Can I use the same license on multiple devices?
See all 14 articles

Devices

  • Mobile Device Minimum Requirements
  • Device Positive List
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