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Articles

Help Center Support articles

Integration

  • Are all listed features available to everybody?
  • What is store card?
  • What is an off-device payment request?
  • What is on-device app switching?

Troubleshooting

  • Network issues
  • Transaction aborted immediately
  • Preparing Your Device for Softpay
  • How do I navigate away from the Softpay app?
  • Changing store in Softpay
  • What do I do if my device gets lost or stolen?
See all 14 articles

FAQ

  • Transaction and CVM Limits
  • Surcharge (Nets)
  • Tipping in Softpay
  • Transactions history in the Softpay app
  • How do I log out?
  • Do I get more logins when adding a license, a store, etc.?
See all 21 articles

Devices

  • Mobile Device Minimum Requirements
  • Device Positive List
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