In case you are getting "Blocked V.2000.-2000" it may be caused by Softpay security measures having detected that your device is not able to perform Key Attestation, which is required for maintaining the security of card transactions.
Key Attestation is performed by a dedicated piece of hardware in your device and may simply be broken or otherwise non-functional, however we have, at times, seen that firmware patches from the device manufacturer was able to fix Key Attestation issues.
To diagnose your devices Key Attestation yourself we suggest using an app like Key Attestation Demo from the Google Play Store which provides full insight to your device Key Attestation state.
Your Key Attestation state should look as follows:
In case Key Attestation Demo is not showing "Bootloader is locked" or is missing the checkmarks in shields, you should contact your device manufacturer for assistance on ensuring your device can fully support Key Attestation.
In case everything matches between the screenshot and running Key Attestation Demo on your device and Softpay has been unused for an extended period of time please leave the device on and with internet to see if the issue resolves itself over night.
In case everything matches between the screenshot and running Key Attestation Demo on your device and you have otherwise used Softpay recently please contact our support for further assistance.