When I try to log in, I get the following message(s): “Please check if your username (or password) is correct”.
Ensure correct entry
Please double check that username and password match the received information.
Softpay delivers your username via email and your password via text message.
When entering your username and password, you can tap the eye icon to the right of the password field, to check your input.
Please use the following methods for inputting your username and password:
- Copy-paste your username from the welcome email and the password from the text message. Username is found where it says "username" in the email.
- Carefully enter the data one character at a time while paying close attention to each.
If login still fails
1. Ensure that your date and time settings are set to Auto.
Example: For Samsung, found under "Settings" > "General management" > "Date and Time"
2. Uninstall and reinstall the Softpay app and try login once again.
Note for developers, integrators and partners
Please keep in mind that credentials are environment specific.
You can recognize Softpay sandbox app by its blue icon while production has a white icon. If in doubt when testing a certain environment, uninstall the irrelevant app.