Softpay supports surcharge on Nets acquiring.
All settings for a surcharge setup are defined by Nets.
You may need to inform your Nets contact that they need to enable CAPS groups Softpay (15000) and Surcharge (702) on the agreement to enable surcharge.
After 24 hours of Nets enabling surcharge on your acquiring setup the activation should have synced to Softpay and the terminal will have surcharge enabled.
Important: Surcharge can only be requested on transactions made from a POS and will only happen when the following criteria are met:
- Nets have activated surcharge on the TOF (acquiring) by adding the correct groups in their setup
- 24 hours have passed to allow data sync
- POS enables Surcharge on the transaction (currently not available via Deep Linking and Cloud API)
- Card is of a type/scheme for which surcharge will be applied
Please note that in general surcharge cannot be tested with just any card.
Depending on country and regulations different regulations govern when surcharge can be available.
Your Nets contact should be able to help you with information about which card schemes surcharge is available for.